AllBusiness.com - Customer Service Experience

Six Tips For Writing Emails That People Will Read

Fri, 03 Jul 2009 05:05:00 GMT

@a_sinclair recently tweeted linking to the Harvard Business Publishing’s Management Tip of the Day. In it you’ll find four tips for “writing emails that people will read." ...

Tips On Productivity From Zenhabits, David Pogue, And Me

Thu, 02 Jul 2009 12:05:00 GMT

Treat your email inbox as a runway, not as a parking lot.

Social Media Worst Practice: How To Drive Loyal Customers Away

Mon, 29 Jun 2009 12:10:00 GMT

What we have is a 20th-century mentality trying to use a 21st century media channel.

Four Must-Read Books For Those Interested In Building More Effective Customer Relationships

Sun, 28 Jun 2009 04:50:00 GMT

Want To build more effective relationships with your customers, co-workers, and family?

Know This When You Plan To Implement A New CRM Or Customer Service Strategy

Fri, 26 Jun 2009 10:05:00 GMT

Planning on implementing a new CRM or customer service strategy? Read on… ...

A Lesson Social Media Users Could Learn From The Mainstream Media

Wed, 24 Jun 2009 06:05:00 GMT

Lately, I’ve seen some things going on in the blogosphere and in the Twitterverse that alarm me ...

Customer Service Throw Down

Mon, 22 Jun 2009 12:40:00 GMT

Here’s the scenario: You own a local business offering air conditioning (HVAC) installation and repair that’s number four in the residential market.

The Difference Between A Product-Focus & A Customer-Focus

Sun, 14 Jun 2009 12:30:00 GMT

But what I found interesting was a link in one of the comments to Andy's Blog where he links to a story in the UK's Daily Mail about an upset customer who parked his lemon on a public street outside the dealership. The customer claims he's had numerous problems with the Rover. Check out the pictures and you'll see that the customer turned the car into a rolling billboard.

Ignore This And Lose A Customer

Wed, 10 Jun 2009 09:45:00 GMT

The deal was almost done. All that remained was to have a conference call between the company’s senior management and the consulting firm they were about to hire. Then the papers would be signed and a customer relationship established.

Marry This Attitude With An Effective CRM Strategy & You're Ahead Of The Game

Thu, 04 Jun 2009 06:15:00 GMT

This is the relationship part. Add the appropriate technology. Mix.