AllBusiness.com - Customer Service Experience

Four Reasons Why You Should Empower. Your. Employees.

Mon, 23 Nov 2009 03:30:00 GMT

Managers should definitely be there to support the front line. But a better way for managers to stay in touch with customers is to...

Don't Make The Mistake Of Thinking Your Customers Are All Like You

Sun, 22 Nov 2009 02:10:00 GMT

If you chose a particular customer support strategy years ago, is it still effective today?

Creating A Customer Service Course, Part 6: Remember Your ABCs

Sun, 08 Nov 2009 10:55:00 GMT

Now, in part six we continue this theme by taking it down to specific attitudes and behaviors as well as the importance of communicating with the customer.

Fleshing Out Your Social Media Strategy

Fri, 06 Nov 2009 04:45:00 GMT

John promises to expand on these 11 goals in future posts, but let me jump in here and either contribute to the discussion or muddy the waters, depending on your perspective.

Every Thing You Do Comes Back To You

Mon, 26 Oct 2009 09:50:00 GMT

I had some 'splainin' to do, as Ricky Ricardo would say.

Creating A Customer Service Course: Part 5: Identifying The Abilities Your Organization Values

Fri, 23 Oct 2009 06:05:00 GMT

We found in building our customer service course that we needed to discuss the abilities we expect staff to demonstrate.

Building A Customer Service Course, Part Four: The Relationship Between CRM And Customer Service

Wed, 21 Oct 2009 05:30:00 GMT

If you use a Customer Relationship Management (CRM) strategy, you should discuss how it relates to superior customer service.

Building The Business Case For Customer Service, Part 2

Wed, 21 Oct 2009 06:00:00 GMT

...your employees should have a clear understanding of why it’s important to deliver superior customer service...

Defining Moments, Creating Your Own Customer Service Course, Part 3

Mon, 19 Oct 2009 01:55:00 GMT

What are the components that create defining moments for your customers?

How To Create Your Own Customer Service Training Course, Part 1

Mon, 19 Oct 2009 12:20:00 GMT

This post is the first in a series that discusses the concepts we incorporated into our module. I will attempt to write these posts for two audiences, those who want to build a course, and those solely interested in the concepts of customer service.